IT Management Services

Managed Services

Monster PC Solutions is committed to a pro-active and preventative approach to keep your business systems at their peak of performance.

Studies have shown that the average small-to-medium sized business loses thousands of dollars annually to ineffective IT spending, network downtime, lost productivity, security breaches, and data compromise or theft based on a “reactive” versus pro-active approach to technology.

In today's economic climate, companies are focusing on the inefficiency of their small in-house IT departments, which are usually under-utilized, poorly managed and expensive. Monster PC Solutions offers the experience, knowledge and cutting-edge tools and resources to manage your IT department professionally and at a lower cost so that you can focus on operating your business. With Monster PC Solutions, you will receive better support, lower IT costs, improved reliability and dependability, and more productivity from your employees.

Our company’s philosophy is built on the belief that our customers' needs are of the utmost importance. Our entire professional team is solely committed to meeting those needs.

Monster PC Solutions will deliver a broad range of technology and services through a pro-active Managed IT Service approach, maintaining your systems and network at optimal effectiveness and efficiency with superior network performance, security and reliability—all at an affordable monthly rate.

Managed IT Services allows you to pay a fixed monthly fee for the tailored level of technology and services your organization needs while having access to Monster PC Solutions’ proven track record, processes, procedures, systems, methodologies and professionally trained and courteous staff. Monster PC Solutions' primary goal is to improve the overall health of your systems and network reducing your long term costs while improving your overall productivity.

Top 5 benefits of Monster PC Solutions Managed IT
Services:

Lowered operating costs and improved Return on Investment (ROI).
Increased management efficiency on in-house resources and personnel.
Better systems performance.
Decreased downtime and increased customer service.
No markup on equipment purchases.

LET MONSTER PC SOLUTIONS FOCUS ON RUNNING YOUR NETWORK, SO THAT YOU CAN FOCUS ON RUNNING YOUR BUSINESS..

Traditionally, small businesses who cannot afford to hire an IT staff will seek the services of a technology company when something in their network breaks and needs to be fixed. This “break-fix” model is reactive in nature and causes your technology costs to fluctuate greatly. Small business networks which employ the “break-fix” reactionary model over time tend to slow down, have errors, get clogged with viruses, and have extended downtimes due to no one performing regular preventative maintenance.

Monster PC Solutions is a Managed Services Provider (MSP) that offers your business all the benefits of a full-time IT staff for a fixed monthly contracted fee. We are proactive in nature: performing preventative maintenance to help reduce downtime, increasing overall performance, and boosting productivity.

We provide three layers of services:

Layer One: Remote 24x7x365 Network Monitoring and Management
Layer Two: Unlimited Remote Help Desk Services
Layer Three: Unlimited On-site IT Services

Managed IT Services Contracts

This preventive maintenance service proactively and regimentally maintains the most troublesome areas of desktop management. Virus problems, spyware issues and updating are handled as an unobtrusive, background service.

This includes:

Anti-Virus Management
Spyware Management
Temporary File/Internet Debris Removal
Network & Security Management
Asset-Tracking - hardware and software
And More...

Some of the benefits of our Managed Services Contracts:

Flat-fee structure
No more surprise billing for computer related issues
Care free day to day operations of workstations
Proactive monitoring and management
Fault management
24/7 maintenance support
Performance management and reporting
24/7 technical support hotline service
Continuous life-cycle management including: configuration management and service upgrades (adds, moves, changes).
Customer Service Help Desk providing customer support and a single point of contact for all service inquiries and help requests.
Escalation management
Advanced technical support
Maximizes Existing Investment - Eliminates the waste of "rip and replace" upgrades and maximizes resource utilization.
Eliminates Downtime - No more lost productivity due to virus infections or other software failures with immediate response and resolution of the issue.
24/7 System monitoring
And more...

Our 24/7 network monitoring detects network, system, the event of any problem detected, notifications are sent to our system administrators in real time by e-mail or SMS.

Once alerted, our system administrators take corrective action to restore your systems and services to full productivity levels. We also provide constant system maintenance services to increase reliability which translates into increased productivity and peace of mind.

When a problem does occur, our staff is available 24/7 to help, our technology lets us remotely shadow a customer's issue so that we can quickly see, identify and resolve the problem. If we are unable to solve the issue remotely we can arrive on-site and stay until the problem is fully resolved.

Complete IT Management and Technical Support Services